Sales, Delivery & Refund Terms & Conditions

As with any shopping experience, there are terms and conditions that apply to transactions at MARANO. By placing an order or making a purchase at MARANO, you agree to the terms set forth below along with MARANO’s Privacy Policy and Website Terms & Conditions.

Orders & confirmations

All sales orders submitted online are subjected to MARANO’s acceptance.

Sales order acceptance and completion of the purchase will take place once the order has been dispatched. Until that time, MARANO reserves the right to reject the Sales Order.

Once the online purchase has been made, our Customer Service will contact you regarding the sales order confirmation and delivery.

MARANO reserves the right to cancel or terminate the obligation to fulfil any sales order, for any reason whatsoever, even after a sales order is confirmed and paid for by the customer, with or without notice. MARANO shall not be liable for such termination or cancellation. In such an event, a full credit refund will be made to the customer.

We accept all major credit cards (Visa, MasterCard, American Express), Bank Transfer and PayPal. Our prices are listed in SGD or USD. Please note your order will not be processed until full payment has been received by MARANO.

It is the responsibility of the customer to check if the product(s) purchased will fit through doors, staircases and lifts. Product dimensions are included in the respective product page. MARANO will not be obligated to fulfil the order if there are any discrepancies after 48 hours from the time of order.

Order change or cancellation

If you change your mind and decide to cancel your order or any item(s) in your order, please notify us within 48 hours from the time of order and you will be refunded with no additional charges incurred.

Do take note that cancellations do not include items that are custom made or on clearance.

In the event you wish to cancel your existing order and place a new order, kindly note that a new delivery lead time will be given at the time of new purchase.

All refunds will take 7 business days to process and will be credited back to the original mode of payment.

Production lead time

As all of our fine furniture are specially crafted for you, the production lead time for all of our furniture is usually 8 to 10 weeks, unless otherwise stated.

However, due to factors beyond our control such as backorders, general production or freight delays and/or adverse weather or strikes, we cannot and do not guarantee lead times. Orders may not be cancelled nor refunded due to delays in deliveries.

Shipping & delivery

Shipping costs shall be borne by you and are indicated separately during the check-out process and on the order form or invoice, unless otherwise provided.

We work with trusted furniture delivery partners to offer the most care to our products and make sure your delivery is professionally handled. You will be kept updated by email concerning your order by our Customer Service and schedule your delivery in advance. Your order will be delivered on working days (excluding Saturdays, Sundays and public holidays) within the terms indicated during check-out process.

Please indicate at this point for any add-on services like carry-up service and disposal of old furniture.

Our delivery service includes moving of items into the room of choice in your home, unpacking, assembly, installation and old furniture removal.

If you wish to change the scheduled delivery date, you may do so at no charge before 14 days of the original scheduled delivery date. Rescheduling within 14 days of original scheduled delivery date will incur a restocking fee of S$100 per delivery order for invoices valued above S$1000. For rescheduled delivery of more than 7 days from original date, additional warehousing charges will be incurred. Our Customer Service will contact you regarding the additional charges.

Since the actual delivery of your order can be impacted by many events beyond MARANO’s control once it leaves our facilities, MARANO cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Carry-up service

Carry-up Service may be required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

Carry-up service is charged at $100 per item, per every non-lift accessible level. Please note that this service is limited to carrying up a maximum of 3 storeys / flights of stairs.

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.

If there are obstructions to direct lift access experienced during delivery, the Delivery Team will assess whether it is possible to perform carry-up service on the spot (and bill the charges later) or to reschedule delivery. This is dependent on the number of items to be delivered, manpower, hazard assessment as well as other operational considerations. If the Delivery Team determines that delivery has to be rescheduled, there will be a restocking fee of $100 for orders valued $1000 and above.

MARANO reserves the right to refuse or cancel carry-up service for any item that is deemed risky or hazardous for our delivery agents. In such a case, you have the option to self-carry the item. However, MARANO will not be liable for damages incurred.

The return

Should you wish to return an item due to manufacturing defect, you can do so within 7 days from the date of delivery with a chargeable restocking fee of 25% per returned item. This fee will be deducted from your refund. To initiate this request, please contact our Customer Service so that we can facilitate the return. Returns are only accepted for product that is due to manufacturing fault. Returns will not be accepted if the condition is deemed in our reasonable opinion, not limiting, the item is no longer in an acceptable condition due to wear and tear, misuse or due to abnormal usage and such.

We regret that we strictly will not accept any returns after 7 days from the date of delivery.

The refund

The refund will be processed in 14 days from the date of collection and credited back through the original mode of payment. MARANO reserves the right to change the mode of refund.

A 25% restocking fee based on the original invoiced value will be deducted from your refund. As such, you will be refunded the following: Purchase Price – Restocking Fee = Refunded Amount. Please do note that the restocking fee will also apply if you wish to return the item(s) in order to place another order.

Product information

We endeavour to ensure that all the products on our website are accurately described. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

Some of our products are made from natural materials, and there may be small variations between the product image(s) and the product you receive.

We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

Warranty

MARANO warrants that all our furniture are free from defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined as below:

Product TypeWarranty Term
SofasFrame Structure: 5 Year Limited Warranty
Soft Furnishings: 1 Year Limited Warranty
Legs: 1 Year Limited Warranty
Cabinets, Sideboards, ConsolesStructural: 2 Year Limited Warranty
Accessories: 1 Year Limited Warranty
Dining Tables, Coffee Tables1 Year Limited Warranty
Dining Chairs1 Year Limited Warranty

If, during the warranty period, a product is deemed defective due to a manufacturing defect, MARANO will repair or replace part(s), at MARANO’s sole discretion. This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

Claim Procedure

If a problem should arise, please contact our Customer Service with clear photos and a description of the problem. The original receipt will also need to be produced as part of the warranty requirement.

Should the item be deemed to have a manufacturing defect at MARANO’s discretion, we will offer the following where applicable:

  • Repair or refurbish the defective product
  • 1-1 exchange
  • 1-1 exchange with an alternative item, should the item no longer be in production

HAVE MORE QUESTIONS?

Questions about the Sales Terms and Conditions can be posted to Contact Us or write to us at

[email protected]

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