WARRANTY
MARANO warrants that all our furniture are free from defective materials and workmanship. Warranty periods vary by product, commencing from the date of delivery and are defined as below:
| Product Type | Warranty Term |
| Marano Furniture | |
| Sofas, Armchairs, Poufs, Beds, Benches | Structural: 8 Year Limited Warranty Soft Furnishings: 2 Year Limited Warranty |
| Cabinets, Sideboards, Consoles, Bedside Tables | Structural: 8 Year Limited Warranty Accessories: 2 Year Limited Warranty |
| Dining Tables, Coffee Tables, Side Tables | Structural: 8 Year Limited Warranty |
| Dining Chairs | Structural: 8 Year Limited Warranty Soft Furnishings: 2 Year Limited Warranty |
| Marano Living | |
| Sofas, Armchairs, Ottomans, Benches | Structural: 5 Year Limited Warranty Soft Furnishings: 2 Year Limited Warranty |
| Nordic Collection: Armchairs, Dining Chairs | Structural: 5 Year Limited Warranty Soft Furnishings: 2 Year Limited Warranty |
| Nordic Collection: Cabinets, Sideboards, Consoles | Structural: 5 Year Limited Warranty Accessories: 2 Year Limited Warranty |
| Nordic Collection: Dining Tables, Coffee Tables, Side Tables | Structural: 5 Year Limited Warranty |
If, during the warranty period, a product is deemed defective due to a manufacturing defect, MARANO will repair or replace part(s), at MARANO’s sole discretion. This Warranty covers the replacement or repair of any product or part of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
For materials such as solid wood, marble, stone, genuine leather, and handcrafted items, any natural flaws, cracks, tree scars, minor scratches, or leather scars discovered are not deemed manufacturing defects.
LIMITATIONS AND EXCEPTIONS:
- To maintain the coverage provided by this warranty, it is essential to use and care for your furniture properly. This warranty does not apply if your furniture is damaged due to the use of detergents, abrasives, or other harsh cleaning agents.
- Damage resulting from negligence, abuse, normal wear and tear, or accidents, including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations, or damage from pets, is not covered by this warranty.
- This warranty does not apply if the product is used outdoors, unless explicitly stated otherwise.
- Any modification to the product by the consumer or unauthorised parties will void this warranty.
- Items identified as display items at the time of purchase are exempt from this warranty coverage.
- MARANO’s decision on all matters concerning complaints regarding defects in workmanship or materials shall be final and conclusive. MARANO reserves the right to repair or replace part(s) at its sole discretion.
- Any item repaired or replaced under this limited warranty will be covered for the remaining duration of the original warranty period only.
- This warranty covers the cost of material components, replacement parts, labour, and transportation charges for manufacturing defects detected within the warranty period.
- For manufacturing defects detected after the warranty period, the purchaser is responsible for covering the cost of material components, replacement parts, labour charges, and transportation costs (if applicable).
Claim Procedure
If a problem should arise, please contact our Customer Service with clear photos and a description of the problem. The original receipt will also need to be produced as part of the warranty requirement.
Should the item be deemed to have a manufacturing defect at MARANO’s discretion, we will offer the following where applicable:
- Repair or refurbish the defective product
- 1-1 exchange
- 1-1 exchange with an alternative item, should the item no longer be in production
HAVE MORE QUESTIONS?
Questions about our warranty coverage can be posted to Contact Us or write to us at
